FAQ

Most asked questions & their answers :)

You've got questions? Say no more!

✿ SHIPPING ✿

We do NOT accept returns, exchanges and cancellations.* All products are checked carefully before dispatch. Also, we do NOT replace or refund lost UNTRACKED orders.

*For more information please read our Shipping Policy.

Please note that prices on website are in Euro by default. Final payment value will depend on the currency exchange rate.

✿ ARE THUI SHOP PRODUCTS IN ANY PHYSICAL SHOPS? ✿

Yes! It's located in Berlin, Germany :)
Chausseestr. 16, 10115 Berlin

The opening hours are:

Mo-Fr
11AM - 7PM

I hope to see you there! <3

✿ HOW CAN I SUPPORT YOU IN OTHER WAYS? ✿

Thank you!!! I appreciate every small gesture, even if it's "just" a like or comment!
I'm really thankful for all your love and support :)

psst...I want to work on my own patreon soon. But in the meantime, if you want to give me a one time donation, you can send me a ko-fi. ♡

✿ Do you use any social media? ✿

Yes!! here are my social media profiles :))

Instagram
Tiktok
Youtube

Don't forget to leave a follow! ♡